Associate Creative Director, Performance Marketing

About Upstart

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart‘s AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team:

As a small-but-mighty Creative team, we touch every corner of the growing Upstart business. We sit within Growth, designing for impact across all channels and verticals, elevating the brand, and seeking to be thought-leaders in our industry and beyond. We are currently working hard and fast to meet the company’s needs while building a culture of creativity that will empower the continued evolution and success of our work. In short, we’re darn good but we’re looking for teammates to help us rise to greatness!
As the Associate Creative Director of Performance Marketing at Upstart, you will report directly to our ECD, and lead a talented team of designers and Art Directors across direct response initiatives. You’ll collaborate with peers and stakeholders to steer the growth of revenue-driving channels, leading creative strategy, design, and operational excellence for Lifecycle, Paid Social, Direct Mail, App Store, and more. As a data-driven, creative powerhouse, no job is too big or too small. You’re not afraid to get your hands dirty. At Upstart, you’ll hold a high standard for the craft of design, inspire and motivate your team, and introduce new ideas and ways of working.

Position location This role is available in the following locations: Remote

Time zone requirements The team operates on the East/West coast time zones.

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

How you’ll make an impact

Guide, mentor, and provide direct project-based feedback to a growing team of designers and copywriters across our most valuable growth-driving channels
Consult on briefs, project plans, and strategy to determine how we approach creative execution based on marketing goals and available resources
Become a beacon of our evolving brand across channels, to ensure we always put our best foot forward
Innovate new ideas, campaigns, and initiatives to drive growth through the magic of best-in-class creative
Collaborate with teams on innovative testing strategies and frameworks to drive our growth and acutely tune our growth-machine

What we’re looking for:

Minimum qualifications:
9+ years of professional experience working in design and creative services
4+ years successfully managing teams and leading Creatives
Proven track-record of success leading Performance Creative in Paid Social, Lifecycle, and beyond
Comprehensive knowledge of per-channel creative best practices for conversion and measurement
Expert-level proficiency in design software (Adobe Creative Suite, Figma, etc)
A history of conceptual creative ability, judgment, and executional excellence

Preferred qualifications:
Excellent time-management and communication skills
Ability to effectively communicate the creative perspective and point of view to non-creative stakeholders
Experience managing outside vendor relationships and negotiating cost-savings opportunities
Obsession with the potential of Ai and the ability to deep-dive into related research, bringing those back to the team
Can-do attitude and excitement for the role

What you’ll love:

Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices

At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

United States | Remote – Anticipated Base Salary Range$153,900—$213,000 USD

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]

Originally posted on Himalayas


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Director of Performance Marketing, Performance Marketing Specialist, Director of Creative, Creative Director, Performance Marketer 

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