Sr. Business Systems Analyst-MSD Sales Implementation

Sr. Business Systems Analyst-MSD Sales Implementation

Job Details:

Job Type: 3-6 month Contract to Hire
Location: Anywhere in the US (remote)
Level: Senior
Work Authorization: Must be a US Citizen


We are looking for a Sr. Business Systems Analyst who can lead the implementation of Microsoft Dynamics 365 Sales for our North America user base. You will be responsible for gathering and analyzing business requirements, designing and configuring the CRM solution, testing and deploying the system, and providing post-implementation support. You will also work closely with the project manager, developers, and stakeholders to ensure the project is delivered on time and within budget.


Work with the business users and stakeholders to understand their needs and expectations for the CRM system.
Conduct workshops and interviews to elicit and document business requirements, processes, and workflows.
Analyze the requirements and map them to the CRM functionalities and features.
Design and configure the CRM solution using the best practices and standards of Microsoft Dynamics 365, Dynamics CRM 2016/2015, and UCI.
Create and maintain the functional specification document, solution design document, and configuration document.
Develop and execute test cases and scenarios to ensure the quality and functionality of the CRM system.
Coordinate and support the user acceptance testing and training activities.
Deploy the CRM system to the production environment and provide post-implementation support and maintenance.
Integrate the CRM system with third-party applications and data sources using various methods and tools.
Develop and customize plugins, custom workflows, Power Automate flows, SSIS packages, console applications, and other components as needed.
Manage the CRM security roles, users, teams, business units, and access rights.
Monitor and troubleshoot the CRM system performance and issues.
Stay updated with the latest trends and developments in the CRM domain and provide recommendations for improvement and enhancement.


Bachelor’s degree in computer science, information systems, business administration, or related field.
At least 5 years of experience in business analysis and CRM implementation.
At least 3 years of experience in Microsoft Dynamics 365, Dynamics CRM 2016/2015, and UCI.
Strong knowledge of CRM D365 admin features and concepts, such as users, roles, workflows, business rules, entities, fields, views, forms, process flows, security roles, security assignment, record sharing, etc.
Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules, such as sales, service, marketing, etc.
Good understanding of integrating MSD D365 with third-party applications and data sources using various methods and tools, such as web services, APIs, connectors, etc.
Proficient in plugin/custom workflow development using C#, .NET, and CRM SDK.
Proficient in Power Automate/MS Flow development using various triggers, actions, and connectors.
Nice to have SSIS development, console app development, and Azure DevOps experience.
Nice to have Dynamics Portal development framework experience.
Proficient in SQL server, Java script, jQuery, HTML, and CSS.
Excellent communication, presentation, and interpersonal skills.
Strong analytical, problem-solving, and decision-making skills.
Ability to work independently and as part of a team.
Ability to manage multiple tasks and prioritize effectively.
Ability to work under pressure and meet deadlines.
Certification in Microsoft Dynamics CRM/365 is a plus.

Cyclotron is an Equal Opportunity Employer. Cyclotron values diversity, equity and inclusion, and aims to practice DE&I in all that we do.

Originally posted on Himalayas


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