Company Description
Take a seat on the Xplor Rocketship and join us as Senior Salesforce Administrator reporting to the Salesforce Technical Team Lead.
We are Xplor – the first global platform integrating SaaS, Payments and Commerce Accelerating Technologies to help businesses succeed.
From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-accelerating technologies help businesses automate operations, save time and effort, overcome obstacles, and form lasting relationships with their customers.
Job Description
About the Opportunity
You’ll join the Salesforce division of IT Data Management Team — the team that provides expertise and support to our various business verticals. More specifically, you will play an important role in leveraging Salesforce to enable these business verticals to support our customers and achieve business KPIs. We are seeking a proactive team player with a passion for continuously improving and enhancing our Salesforce platform and an eagerness to learn new skills and grow. In this role as a Senior Salesforce Administrator, you will be responsible for gathering requirements and feedback, as well as designing and implementing best-practice solutions. Our team places a great deal of importance on the user experience of our Salesforce platform. As such, you will be tasked with stakeholder management, documentation/training, and developing solutions that prioritize user satisfaction.
Responsibilities
Reporting to the Salesforce Team Lead, you’ll help us drive business efficiencies by leveraging various Salesforce products. Some other responsibilities include:
Resolving support tickets assigned directly or escalated to you
Fulfilling business as usual type requests like user creation, permission and queue assignment or data actions (insert, update, upsert, delete and export)
Designing and optimizing business processes
Managing multiple Salesforce orgs across Xplor
Identifying and gathering requirements from users and stakeholders
Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports, apps, actions, mobile administration
Salesforce org level security type changes such as roles, profiles, permission sets (and groups), OWD, sharing rules, folders etc.
Monitoring and improving data quality, leveraging duplicate management, validation rules and automation to enrich customer data
Proactive system maintenance including health check, optimizer, release updates and security reviews
Testing deployments before they are released
Qualifications
Required qualifications:
Exceptional Salesforce product knowledge
At least 3 years of hands-on experience as an administrator in the platform
Certified Salesforce Administrator
Desirable qualifications:
Additional Salesforce Certifications (Platform App Builder, Advanced Administrator, Sales/Service Cloud Consultant, Business Analyst)
Trailhead Superbadges and Trailhead Ranger
Active in the Salesforce Community (Trailblazer or others like the Ohana slack, Facebook groups etc.)
Skills and Knowledge:
Available and responsive to questions from users and the team
Requirement gathering and note taking skills
Excellent relationship building and communication skills to interact with stakeholders at all levels
Understanding of the Salesforce security model and staying up to date with upcoming changes to it
Flow Builder and other declarative automation tools
Can read basic apex code for troubleshooting
Salesforce configuration knowledge around fields, page layouts, lightning app builder, record types, out of the box automation tooling like lead/case assignment rules, case escalation rules, entitlement processes, reports and dashboards
Salesforce best practices, and the ability to convey those to users in a meaningful way they can understand
Deep understanding of relational databases, especially the standard object schema, and how object relationships work in Salesforce (i.e. master-detail vs lookup, many to many relationships and external objects)
Additional Information
What does it mean to work for Xplor?
Our four core values – Make life simple, Build for people, Move with purpose and Create lasting communities – are key to who we are and guide us from how we hire to how we recognise our team members.
Some of the perks of working with us:
Unparalleled opportunities to learn and accelerated career development
A collaborative, team environment with people who truly love what they do
Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
Access to mental health support
Fully flexible work arrangements
The average base salary pay range for this role is between $76,000 -$114,000 USD
May be considered for a discretionary bonus
We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].
More about us
Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.
Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022.
Good to know
To be considered for employment, you must be legally authorised to work in the location (country) you’re applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.
We kindly ask you to apply through our careers portal or external job boards only. Please don’t send your application via email.
To learn more about us and our products, please visit www.xplortechnologies.com/gb/careers.
We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.
Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Originally posted on Himalayas
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Post:
Salesforce Administrator, Salesforce Solution Architect, Salesforce Business Systems Analyst, Salesforce Architect
