The Service Operations Specialist will report to the VP of Engineering (Heartland) to help support the Services and Project Management leadership teams with pre-sales tracking and services delivery tasks.
Roles and Responsibilities:
Assist VP of Engineering in monitoring services related reporting including:Services pipelineWIP (Work in Progress) reportingProposal status and timelines for execution and deliveryResponsible for working with internal Vendor Relations Management (VRM) team to help manage certificationsResponsible for proposal creation and workflow (i.e. Statements of Work, Change Orders, Vendor Delivered Services, Sub-Contractor Services, etc)Input accurate data into COGS / SalesForce/JIRASubmit proposal requests to the Proposal Support Group (PSG)Work with the relevant teams to ensure accuracy of the SOWWork with the Account teams to properly forecast projectsResponsible for working with internal teams to address Invoicing / Accounting IssuesDocument the full lifecycle of the services process and maintain updates, as needed
Ensure a strong internal customer experience by maintaining a high level of communication and professionalism to the team: sales, delivery personnel, PMO, PSG, and GuidePoint Security stakeholdersManage staff augmentation processScoping/Gathering information for client needs/requirementsManaging the interview process with internal and client resourcesWorking with internal teams to onboard resourcesProvide oversight on projectsAny additional tasks associated with the lifecycle of subcontractors
Experience Requirements:
At least 5 years IT, security or business-related experienceExperience in services delivery or project managementSecurity certification or project management a plusExperience with cybersecurity technologies is a plusBachelorâs degree in a relevant discipline or equivalent experienceStrong organizational skillsAbility to multi-task effectivelyComfortable working in an independent, fast paced environmentEffective communication skills (written and verbal)
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