Responsibilities:
Customer Engagement. Engage in day-to-day communications with customers to ensure we are maximizing their onboarding experience with the Flowhub platform.
Product Education. Understand customer use cases, identify/document best practice workflows, and provide tailored training to end users.
Manage Implementation Project. Coordination and implementation of all requirements and solution rollouts of the Flowhub platform.
Manage Implementation Queue. Coordinate and drive customer progression through training stages.
Continually Optimize the Implementation Process. Update the Implementation process as new versions of software are released or company initiatives change. Frequently review internal processes to optimize efficiency for both Flowhub and our customers.
Data Standardization. Organize and upload data from customers’ previous point-of-sale software to fit Flowhub standard format.
Account Auditing. Auditing accounts during the Implementation phases and proactively reaching out to dispensary partners with updates in their Implementation process.
Provide Development Feedback. Relay information discovered by yourself or feedback submitted by customers about our software or associated workflows to the appropriate product teams.
Requirements:
3+ years of SaaS implementation experience
CRM system experience
Proficient in office software and email and is easily adaptable to new technology
Advanced Excel and Google Sheets experience
Minimum three years in a customer-facing role – preferably in a support or training role
Basic understanding of the cannabis industry dispensary workflows
Demonstrated excellence at project management, organization, presenting, and good news/bad news communication
Self-starter who embraces autonomy but thrives in a team
Excellent written and verbal communication skills
A genuine interest and excitement for the cannabis and technology industries
Originally posted on Himalayas
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Post:
Implementation Project Manager, Implementation Manager, Implementation Consultant, Implementation Specialist, Implementation Analyst, Implementation Engineer, Implementation Lead, Technical Implementations Manager, Senior Implementation Specialist
