DevOps Engineer

The Role

LeafLink is seeking a DevOps Engineer to join our remote team who is passionate about working on teams that solve interesting, large-scale problems at a rapid pace. This role will contribute heavily to the buildout and iteration of LeafLink’s existing and emerging platform, powering an ever-expanding set of product offerings. As a member of our engineering team, you will be in a position to have a direct, lasting impact everywhere that technology powers our business.

LeafLink is currently gearing up to tackle a large-scale platform overhaul that will strengthen our position as a technical leader within the industry. As such, this role has the opportunity to help shape and grow this new platform, as well as work within new and growing technologies. It’s a very exciting time to join our engineering team!

Ideal candidates for this position should possess a keen mind for solving tough problems with the ideal solution, partnering effectively with various team members along the way. They should be personable, efficient, flexible, and communicative, possess a strong desire to implement change, growth, and maturity, and have a passion and love for what they do. This role comes with the opportunity to be a high performer within a department that’s fast-paced, dynamic, and quickly growing in all areas.

What You’ll Be Doing

Drive Improvement of availability, scalability, latency, and efficiency of services alongside responsible partiesIncrease the sophistication of our alerting and escalation mechanismsCreate and co-maintain dashboards surfacing actionable insights related to performance, error rate, traffic, and utilizationBuild/maintain platform report cards based on tracked metrics, increasing visibility of areas for improvement in each product area associated with reliabilityIdentify and help develop opportunities for the platform to create libraries and automated standards for improving reliability, debugging, and general observability on our platformTrack and correlate improvements to results in NPS/customer satisfaction alongside CX and Product teamsImprove Customer Experience by analyzing signals from various sources such as DataDog that also drive service improvements and bug fixesHelp define, document, evolve, and evangelize high engineering standards and best practices across multiple areas for LeafLink’s Product, Data, and Enterprise Engineering teams.Implement future mitigation strategies for P0 incidents and help drive industry best-in-class benchmarks for MTTRCollaborate with engineering/product teams to drive requirements and advocate for increased customer resiliency and platform reliabilityHelp drive improvements within the organization around DORA MetricsMove quickly and intelligently – seeing technical debt as your nemesis

What You’ll Bring to the Team

5+ years of professional experience as a DevOps/Cloud Engineer or Site Reliability Engineer, or other equivalent roleFamiliarity with Python and Python testing best practicesExperience working in and advocating for agile environmentsExtensive experience working within AWS and with its managed products (EC2, ECS, ECR, R53, SES, Elasticache, RDS, etc.)Strong experience working with automation tooling (Terraform, Ansible, etc.)Strong experience with containers (Docker, Compose, ECS, Kubernetes)Hands-on experience designing, diagraming, and implementing highly available and scalable systemsUnderstanding of monitoring tools (Pagerduty, CloudWatch, Datadog, Sentry, etc.)A participant in a formal 24×7 on-call rotationExperience working within large-scale decoupled, service-oriented systems is a plusAn interest in the cannabis industry and/or the LeafLink brand

LeafLink Perks & Benefits

Flexible PTO – you’re going to be working hard so enjoy time off with no cap!A robust stock option plan to give our employees a direct stake in LeafLink’s success5 Days of Volunteer Time Off (VTO) – giving back is important to us and we want our employees to prioritize cultivating a better communityCompetitive compensation and 401kComprehensive health coverage (medical, dental, vision)Commuter Benefits through our Flexible Spending Account

LeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here.

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