Client Success Manager

Company Description

Vanongo is an AI-powered last-mile logistics platform that enables transparent and precise delivery for merchants and fleets for sales increase. Focus on the post-checkout part of the journey provides upsell capabilities during the delivery.
Vanongobrings consumer-centric tech to the world of urban last-mile delivery.
We focus on: enabling transparent and precise delivery for merchants and fleets for sales increase making post-checkout part of the journey and enabling upsell capabilities during the delivery.

Job Description

We are looking for an experienced Client Success Manager to join the VanOnGo team!

As a Client Success Manager you will play a crucial role in ensuring the success of our clients by managing their experience with our last-mile logistics platform. You will also be responsibile for fleet management to enhance the overall efficiency and performance of the delivery process. This role requires a combination of excellent customer relationship skills, technical proficiency, and a deep understanding of logistics operations.

Responsibilities:

Build and maintain strong, long-lasting relationships with key clients to understand their business needs, goals and challenges.
Act as the main point of contact for clients, addressing inquiries and providing timely support.
Build trusted network of logistics partners and couriers
Onboard new logistics partners and couriers
Conduct onboarding sessions to familiarize clients with our fleet management solutions.
Provide training sessions to ensure clients maximize the potential of our technology.
Collaborate with internal teams to resolve technical or operational challenges.
Analyze key performance indicators to measure the success of fleet operations.
Generate regular reports for clients, highlighting achievements and recommending improvements.
Provide feedback to internal teams for product enhancements and improvements.

Qualifications

Proven experience in customer success management, preferably in a technology, logistics or fleet management industry.
Knowledge of the Romanian last mail delivery market will be a big plus.
Familiarity with fleet management software and tools.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to work collaboratively in a cross-functional team environment.
Proactive attitude and a commitment to delivering exceptional customer service.
Bachelor’s degree in Business, Logistics, or a related field.
Language skills – English, Romanian (Russian will be a plus)
The candidate must live in Bucharest and have a car.

Additional Information

In return, we offer:

Competitive compensation and B2B contract
A chance to shape the product as we actively develop.
An open and transparent work environment that utilizes OKRs methodology.
Autonomy to achieve common goals without micromanagement.
Opportunities for personal and professional development.
A dynamic and diverse team with unique backgrounds and interests!

Originally posted on Himalayas

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Client Success, Customer Success, Customer Engagement, Business Development, Client Success Manager 

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