Client Success Manager

🌎 About UsAt TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “Best Places to Work» and Built In’s “100 Best Remote-First Places to Work.»
TeamSnap is looking for a Client Success Manager for our Brand Solutions Team. You’ll play a critical role in supporting and managing a book of agency & brand advertising clients. If you have a passion for delivering exceptional customer service while growing new and existing business alongside the brand solutions advertising sales team, then you’re exactly who we’re looking for!

What You’ll Do:

As a member of our client success team, you will help project manage and execute our onsite and digital marketing campaigns from kickoff to completion
Build strong and rewarding relationships with clients through onboarding and providing thought leadership during the management of all aspects of campaign execution
You are the quarterback for all of your accounts and the clients trust you to make their campaigns a roaring success. You serve as that main point of contact that understands the clients KPIs and manages project timeliness and implementation along with your cross functional partners
Work in tandem with your account manager to bolster the value of our offering and retain the relationship through renewals
Effectively communicate the client’s campaign results and overall positive TeamSnap impact during a cadence of campaign check in calls
Facilitate, aggregate and manage data collection, organization and reporting to all key stakeholders including the client, sales and operations

What Will Set You Up for Success:

1-2 years of strong project management skills in a client facing role and the ability to manage and track a variety of moving pieces across 20+ client accounts
Preferred experience with onsite sponsorship activations
Critical thinking and analytical problem solving skills-experience with excel and/or data analysis is a plus
Ability to take raw data and make it into beautiful client-facing reports
A sense of urgency and motivation to exceed aggressive goals
Strong belief in proactive rather than reactive approach to handling clients and problems
Solid ability to handle tough conversations with business owners in a professional, solution- oriented manner
Excellent time management and organizational skills with the ability to track numerous details
Strong interpersonal communication (both verbal and written)
Display advertising experience working with GAM is a plus
Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
CompensationWe’re committed to equitable compensation for all TeamSnappers. The minimum starting point for this role is $60,000, inclusive of base and bonus, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.
🖥 LocationTeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Hampshire, New Mexico, Rhode Island, South Dakota and West Virginia and while we love all parts of the world, we can only hire permanent US residents at this time.
🚀 Opportunities to GrowAt TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.
🎩 Total Rewards • We’re proud to be remote-first. We’ve been remote since 2009, long before COVID made it cool• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)• 100% premium coverage of medical/dental/vision for you and your family• 401K to help you invest for the future• $1,500 annual learning and development stipend • Travel to fun locations for all-company meetings and team events• Generous home office allowance to set you up for success• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter• A monthly stipend reimbursement for health & wellness and so much more! • TeamSnap Total Rewards
🏆 Working at TeamSnap At TeamSnap, you’re not a culture fit, you’re a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we’re inspired by our people, our customers, and our values.
🧡 Inclusion and DiversityCreativity and innovation can’t thrive when we’re cookie-cutter images of each other. We’re quickly growing more diverse, but there’s always room for improvement. We are committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.

Originally posted on Himalayas

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Client Success Manager, Customer Success Manager, Director of Client Success, Customer Success Lead, Customer Success Specialist, Customer Success Representative 

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