Business Analyst

Years of Experience: 4Years

Education Requirements: Bachelor’s Degree

Program Description: As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

Position Description: DIGIT is seeking a Business Analyst to support the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order. The Business Analyst role requires an experienced, skilled, and highly motivated individual to drive innovative infrastructure solutions on a federal government contract through directly supporting, researching, planning, and facilitating the implementation of scalable infrastructure solutions in on-premises and/or cloud environments that are highly available, reliable, and resilient. To be successful as a Business Analyst on an innovation team, you should be able to take initiative, self-manage, meet deadlines with high quality work artifacts and participate as a high functioning collaborator in Agile ceremonies. As a top-performing Business Analyst, you should be able to identify ways in which to improve customer satisfaction and to deliver optimized solutions to business problems.



This position shall perform the following (to include but not limited to) activities:

Excellent business analysis skills, including elicitation through survey and interview, meeting facilitation, assessment, and analysis of processes/procedures, capturing requirements (in all categories), process mapping, feasibility and viability of solution options, analysis of alternatives (AOAs), SLA (Service Level Agreements) and Key Performance Indicators (KPI) metrics development. 
Provides technical/functional expertise in identifying, evaluating, documenting, and developing basic systems processes and procedures for infrastructure solutions development to support the research and evaluation of how products will be integrated into the existing environment(s) to improve service delivery and increase operational efficiency.
Collaborating on the development of end-user documentation, including assisting with preparation of process documentation and the following:  technical documentation (including process diagrams), end-user documentation (Standard Operating Procedures and training), testing, research and reporting, process mapping and optimization.
Providing business analysis in support of the full range of engineering activities such as infrastructure engineering design, enterprise architecture standards and governance, infrastructure architecture (e.g., on- premises, cloud, and hybrid), experimentation, prototyping, concept development, planning, requirements definition, validation, analysis, feasibility assessments, systems design, integration, testing, Release and Deployment Management (RDM), and overall service and product support through the creation of artifacts including: project vision, scope definition and roadmap, business and technical requirements, System Implementation Plans (SIP), Standard Operating Procedure, documentation of as-is and to-be processes, and any other documentation in support of engineering development team activities.
Engage with Customers, Subject Matter Experts (SME’s), Product Owners and other stakeholders to document business processes effectively and elicit requirements for infrastructure solutions including cloud, AI/RPA, machine learning, ServiceNow, and other modernization efforts.
Collaborate with other Business Analysts through shared drives and G-Suite tools in the creation and editing of documents, spreadsheets, process flow diagrams and presentation slides. 
Building and maintaining effective cross-functional relationships with key stakeholders. 
Supporting the continuous assessment, evaluation, and optimization of current enterprise infrastructure environment(s), solutions, and technologies to help transform and modernize enterprise infrastructure in order to deliver services and capabilities in a more dependable, highly-available, and efficient manner.
Identifies information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals through gap analysis 
Focus on Continuous Improvement, optimization, analysis of performance, problem and solution identification, and resolution of waste and inefficiency through maintaining, testing and improving business systems and operations.


Public Trust Clearance by start date.
ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
Possesses and applies expertise on multiple complex work assignments.
Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
Operates with appreciable latitude in developing methodology and presenting solutions to problems.
Evaluates performance results and recommends major changes affecting short-term project growth and success.
Contributes to deliverables and performance metrics where applicable.


5+ years direct experience in documentation and requirements gathering within an infrastructure and/or software development environment. 
3+ years of direct experience interacting with customers and stakeholders.
Demonstrated technical writing proficiency with significant emphasis on documentation structure, organization, and formatting experience.
Minimum of 1 year of direct experience working with requirements gathering management systems such as Jira, Trello, ServiceNow or other similar systems. 
Minimum of 1 year of direct experience with Agile or DevSecOps. 
Excellent problem-solving and analytical skills, oral and written communication skills.
Attention to detail and accuracy of documentation.
Ability to learn new concepts and technologies quickly. 
Ability to work collaboratively with other Business Analysts to produce joint documentation.
Experience with cultural change management and Agile mindset. 
Proficiency in Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets, Drive), Slack and ServiceNow.


10 – 15 years of experience and bachelor’s degree
Agile Certification or proof of equivalent training (Agile/DevSecOps/Scrum/SAFe).
Government contract experience.
Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.


The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

-If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies.
Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard.
Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security.
Viewing computer screens and sitting for long periods of time.
Travel is not required.


Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
Teamwork: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.
Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.
Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.
Results oriented: Able to drive things forward regardless of personal interest in the task.


SES provides a competitive salary and the following benefits:

Company paid Life Insurance
401k with employer contribution
Paid Time Off
Pet Insurance

Originally posted on Himalayas


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Business Analyst, Senior Business Analyst, Business Data Analyst, Business Systems Analyst, Business Operations Analyst, Lead Business Analyst, Business Research Analyst, Business Process Analyst, Business Intelligence Analyst, Technical Business Analyst 

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