Technical Support Engineer

Company Description

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

Job Description

General Responsibility

The Technical Support Engineer is a hands-on position requiring excellent technical, organizational, and communication skills. The Technical Support Engineer applies sound electrical and controls experience and builds upon your capacity to support our hotline team based upon the needs of our clients within North America, Mexico, and Central America regions.

Additionally, the Technical Support Engineer is responsible for the coordination and execution of hotline services to support our expanding and legacy customer base. The focus of this position will be on the development of this group in terms of process, organization, training, reporting and coordination with our European hotline groups.

The Technical Support Engineer will assist in BEUMER’s growth by satisfying the needs of our clients within North America, Mexico, and Central America regions in an effort to localize the resources in our region.

This position offers the opportunity for substantial career development and will work with the full range of technical resources including Mechanical Engineering, Software Developers, Electrical Engineering, Project Management as well as Customer Support personnel.

Aspects of this responsibility will involve additional training and or site visits that will require extensive travel. The majority of this training will be within North America, but will also require extensive international travel.

Responsibilities

Ability to learn and understand electrical and control aspects of installed systems
Access and troubleshooting of electro-mechanical components and systems, including PLC and PC communications
Understanding system applications and how they translate into operational and functional requirements
Effective, courteous communication with customers and provide technical expertise to guide and aid in issue resolution
Investigate a root cause analysis or develop another corrective action in resolving issues
Communicate and coordinate problem resolution actions with engineering, customer support, and other personnel to resolve issues
Interpret maintenance manuals, schematics, wiring diagrams and other documentation
Instructs and directs workers in servicing and repairing equipment
Consults with Engineering personnel to resolve unusual problems in system operation and maintenance
May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance
Understand electrical drawings and specifications as they relate to machine control programming
Develop and implement strategies and standards for training, skills matrix, response and reporting
Utilize best practices with our European hotline and technical groups
Utilize stage gate process in regard to hotline and new systems
Utilize best practices of Service Now, as defined by Technical Team Leader
May be assigned to special projects or required to perform other duties not listed above, which may vary from time to time as determined by management, to meet company needs

Qualifications

Required Skills and Abilities

Associates or Bachelor’s Degree in Electrical Engineering, Engineering Technology, technical courses of study or other combinations of experience and training that meet the minimum requirements
Strong time management and customer service skills
Attention to detailStrong communication skills: verbal, written and interpersonalAbility to handle multiple tasks and work under pressure; sense of both urgency and thoroughness
Professional, positive, and energetic attitude
Self-motivated, trustworthy, respectful of others

Knowledge of:

Strong PC skills (Windows, Word, Excel, remote capabilities)
Strong understanding of industrial power, electrical and control circuits and devices
Good understanding of networks and networking
Demonstrated capability in PLC programming, with specific focus on SCO Unix, Linux, Siemens, and Allen Bradley based systems
Ability to interpret schematics, diagrams and other documentation

Ability to:

Attention to detail and the ability to learn quickly
Works as part of the team
Use computer-based tools for communication, trouble shooting, and programming
To quickly acquire programming skills for machine control platforms

Works remotely, while working independently
Travel Required: 80% travel in the first year. Estimated 50% travel in the following years

DesiredExperience

Demonstrated expertise of:

Sortation systems; i.e. Crisplant Legacy systems, etc.
Electrical and control troubleshooting
PLC and PC based Programming

Commitment Required. We are looking for a long-term commitment, the ability to set and meet goals, and the willingness and ability to travel.

Additional Information

BEUMER is an innovative company, where every employee is part of the «family». Because our employees are our most important asset, here are some of benefits we currently offer full-time employees. And by the way, no waiting period, they start when you do!

Generous medical & dental benefits for you AND your eligible dependents
401k Retirement Plan with a generous match because we care about your future
Life Insurance is provided free for all employees
Generous amount of paid time off
Long-term disability (yes, we cover that too!)

BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under the law.

All your information will be kept confidential according to EEO guidelines.

Originally posted on Himalayas

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