Senior Vice President of Experience Design (ContentSquare, Hotjar, Heap)

Our goal is to be the all-in-one analytics platform that customers of all sizes need to create better experiences – We will deliver solutions for 4 core propositions; Digital Experience Analytics, Digital Experience Monitoring, Product Analytics and Voice of Customer. These solutions will be presented to, and used by our customers in such a way that they promote up-selling and cross-selling of products by ensuring customers get real additional value from the interconnection of the solutions and use cases. This platform is meant to serve customers of all sizes (SMB, mid-market and enterprise) and will support our Product Led and Sales Led growth motions.

The Vice President of Design will play an important role in shaping the future of our platform, and be a key leader in the organization. They will provide a vision and guide teams in creating a seamless and intuitive user experience.

This position will be reporting to Lucie Buisson, our Chief Product Officer, and will have impact at the group level of ContentSquare. This means working on the Design strategy of the three companies who are part of the group: ContentSquare, Hotjar and Heap, finding synergies and ways to bring all companies together.

You can find more information about ContentSquare’s acquisition of Hotjar and Heap on these links. You’ll also notice the position is advertised both on Hotjar and ContentSquare career pages (you can apply via one or the other link).

Key Responsibilities:

Lead, grow, and inspire a global and cross-functional teams of Product Designers, Content Designers and Design System Managers (40 people)
Lead the transformation of our user experience into a single platform.
Develop and nurture a product design culture within the organization.
Create and execute a comprehensive design strategy, that aligns with our company’s strategic goals, serving both Product and Sales Led growth motions.
Drive the team in consistency, efficiency, and scalability across all the product lines when delivering experiences, including implementation of best practices, guidelines, and/or the evolution of the design system
Be a part of the Senior Executive team, collaborating closely with counterparts in Product Management, Engineering, Product Analytics, Customer Research, Marketing and Sales.

Who we’re looking for:

Experience in senior leadership positions in Product Design, in customer-facing products (Web and Mobile) in large and global scale.
Experience and desire to lead cross functional and geographically distributed teams, with high focus on growth, trust and transparency.
Demonstrated success in creating and executing Product Design strategies that drive user adoption and growth through a product-led approach.
Experience with all phases of user-centric design methodology, using data to assess and inform decisions.

Hiring Process:

First chat with our Talent Acquisition Team
Hiring Manager Interview with our Chief Product Officer
Take home task, which will include presenting it to our Design Team
Interview with your future peers, our SVP of Product
Final Interview with our Chief Strategy Officer

We welcome team members of all backgrounds, identities, and experiences. Working with respect is built into our core values: we are honest, tolerant, and inclusive. We celebrate the uniqueness and strength found in diversity. We all commit to creating a safe working environment and are allies to those less privileged. And we fully believe that living by these values helps us to make our company, and our product, better.

Please Note: Scammers are posing as Hotjar and Hotjar team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our Recruitment FAQ for more information.

Originally posted on Himalayas


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Senior UX Designer, Senior UI UX Designer, Experience Designer, User Experience Lead 

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