Senior Technical Program Manager, Data Privacy & Compliance

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That’s why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we’re creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.

Thumbtack by the Numbers

Available nationwide in every U.S. county
80 million projects started on Thumbtack
10 million 5-star reviews fand counting
Pros earn billions on our platform
1000+ employees
$3.2 billion valuation (June, 2021)

About the Technical Program Management and Engineering Teams

Technical Program Management is a collaborative, engaging team with a high motor and strong domain and technical expertise. We partner with engineering and teams across the business to drive discovery, prioritization, implementation, improvement, and ongoing management of high impact technical solutions and programs. It’s our mission to help all of Thumbtack scale and get more done through technology and cross-functional alignment.

At Thumbtack, engineers at every level build products and systems that directly impact our customers and professionals. Our challenges span a wide variety of areas, ranging from architecting sound data and infrastructure to be leveraged across the company, to building search and booking experiences, to optimizing pricing systems, to building tools to help professionals grow their businesses. We believe in tackling these hard problems together as a team, with strong values around collaboration, ownership, and transparency. To read more about the hard problems that our team is taking on, visit our engineering blog.

About the Role

Thumbtack is looking for an experienced Technical Program Manager to build out and manage our company-wide Data Privacy Compliance program. As the first TPM dedicated to this domain at Thumbtack, we’re looking for the right person who’s excited about the unique and high impact opportunity to build something special. You will lead complex, highly technical, multi-disciplinary projects in a program that spans Engineering (data services, infrastructure, product, security), Legal, Business Applications, IT, Marketing, Trust Safety, Data Science, Finance, HR, Sales, Service, and Partnerships. Your initiatives will be strategic and operational, impacting our internal and external users – from designing and deploying new data systems, to implementing operational compliance processes and workflows, to developing employee training and awareness.

Responsibilities

Partner with Data Privacy Officer, business leaders, and tech partners to develop a data privacy program strategy, drive semi-annual planning to identify objectives and key results that support that strategy, and collaborate with product, engineering, and others to prioritize and resource dependent initiatives
Collaborate with product, engineering, and business teams to develop comprehensive plans, manage complex cross-team dependencies, and implement scalable tools, infrastructure, automation, and processes to both internal and external users
Partner with Data Privacy Officer and stakeholders to establish company-wide awareness, participation, and adoption across all dimensions of data privacy through things like privacy reviews, integration of privacy-by-design principles, and training
Keep cross-functional stakeholders, contributors, executives, and other interested parties engaged, aligned, and up-to-date on relevant details; escalate issues when necessary
Continually evaluate ways to improve or automate privacy processes in our product, platform, and tools around things such as: data subject requests, data mapping, data sharing, consent management, vendor/partner compliance, mobile app store compliance, reporting, documentation, and audits
Stay up-to-date on privacy requirements, best practices, tools, and emerging technologies
Contribute to, and lead when necessary, related GRC (governance, risk, compliance) technical initiatives for the company

What you’ll need

If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.

Bachelor’s degree in Computer Science or 5+ years of relevant experience in the field
Proven experience running large cross-functional data privacy, governance, and/or compliance programs including elements such as data mapping, DPIAs, vendor management, and consent management
Proficient understanding of data systems, software development and operations, and privacy risks
Expert in U.S. state privacy laws including but not limited to CCPA, CPRA, CPA, VCDPA, UCPA, BIPA
Excellent analytical and problem-solving skills; able to make thoughtful proposals, provide root cause analysis and demonstrate results through testing and metrics

Bonus points if you have

Previous hands-on engineering experience, preferably with a multi-platform user facing product
Experience building a holistic data privacy program from the ground up
Experience implementing and managing 3rd party tooling for data privacy
Familiarity with TCPA, CAN-SPAM, PCI DSS, and other compliance laws or frameworks

Please note: Though we will be reviewing applications on a rolling basis, due to upcoming holiday closures, there will be a slight delay in communication until after the New Year.

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $151,200- $192,500. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

For candidates living in all other US locations, the expected salary range for this role is currently $118,800 – $170,500 . Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Benefits Perks

Virtual-first working model coupled with in-person events
20 company-wide holidays including a week-long end-of-year company shutdown
Libraries (optional use collaboration connection hubs)in San Francisco and Salt Lake City
WiFi reimbursements
Cell phone reimbursements (North America)
Employee Assistance Program for mental health and well-being

Learn More About Us

Life @ Thumbtack Blog
How Thumbtack is embracing virtual work
Follow us on LinkedIn
Meet the pros who inspire us

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .

Originally posted on Himalayas

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