Senior Product Manager II – Lifecycle Platform

Onfido lets people prove their identity anytime, anywhere. We’re creating a more open digital world by connecting them to the services they love and need simply, speedily and safely – whether they’re renting a car or opening a bank account. We’re building a full-service suite of AI-powered identity verification solutions with fairness and inclusiveness at their core, and were awarded ‘Outstanding Leader in Accessibility’ and ‘Best Innovation in Algorithmic Bias Mitigation’ and ‘Best AI product in FinTech’ awards at CogX
We are a global, established, technology company having surpassed $130M in annual recurring revenue (ARR) with a prominent position in the global marketplace, and have been repeatedly recognized for our performance and innovation. In 2023, we’ve been awarded ‘Best Fraud Detection and Prevention Company of the Year by Frost & Sullivan, featured as a Strong Performer by Forrester in its 2022 Identity Verification Wave, and named to the CB Insights Fintech 250 for the fourth year running. We’ve received over $200 million in funding from investors such as TPG Growth, Microsoft, and Salesforce to achieve our vision. We partner with hundreds of businesses to help millions access services every week – from billion dollar institutions to hypergrowth unicorns. We support checks in 195 countries, and 2,500+ document types. With over 1,200 customers worldwide and 500 employees
Our goal is to work together to promote and celebrate an inclusive and diverse community. Collectively, all Onfidoers are committed to creating an environment where everyone can be themselves, and where differences are celebrated. We encourage people from all backgrounds and cultures to come together to solve some of the world’s most interesting problems.
You’ll be part of a mature Product organisation, with strong leadership and mission owning the full roadmap and delivery of the five company product lines. Product is colocated with Engineering in our London headquarters and Lisbon and is supported by Product Design, User Research, Applied Science, and Product Analytics.

What you’ll be doing:
As Onfido’s portfolio expands, this role is central to Onfido’s continued transformation into a broader end-to-end SaaS-based platform, solving our clients’ biggest user identity needs.
With new use cases, product lines, and geographies, you’ll be shaping how we design and scale our platform, improving the way we run our business through evolution and revolution across our provisioning, billing, and identity technologies, partnering closely with our finance, technology, and ops teams.Looking into the future, you’ll be spearheading our Product-Led Growth initiatives, driving up acquisition and conversion, pushing CAC down, and giving our Sales team superpowers.

This role will involve:

Developing a deep understanding of your users’ needs, building a clear picture of how everything comes together to form Onfido’s internal ecosystem
Creating a strong vision for your product domain, aligning both the team and wider stakeholders to ensure buy-in
Strategic and tactical road mapping and planning – developing and prioritising the plans for implementation
Initiatives for development – prioritising the biggest problems in your domain and working with design and engineering teams to solve them, focusing on key outcomes and providing crystal clear requirements
Launching – Planning, communicating, and rolling out releases and functionality
Collaboration – working with other Product Managers, our Tech function and your stakeholders to improve internal processes

What we’re hoping to see highlighted on your CV and application:

An established Product Manager with several major cycles (multi-quarter) of defining a product, deploying it and managing it operationally within a technical domain
Experience working with technically complex domains, architectures and products combined with an ability to drive product discussions in these areas
Evidence of a structured approach to identifying the right priorities for users
Able to ask the right questions, and listen carefully to the relevant answers
Creative problem solver with a holistic mindset – connecting the dots, systematic in structuring them and detail-oriented in specifying them
Ability to work with internal and external stakeholders to define product requirements
Action-oriented and able to motivate teams and colleagues towards achieving goals
A highly empathetic, collaborative and growth mindset

Desirable skills:

Experience with a startup or scaleup
Experience with large companies (enterprises), either as an employee, service provider, vendor, etc. and thereby familiarity with their processes and workflows
Experience with product-led growth or complex commercial systems is a plus
Developer experience is a plus

Don’t tick all the boxes, but think you’d still be a good fit? Apply anyway and show us what you can do.
Where you will be:
At Onfido, we have a distributed workforce. This role will be based as advertised on the job description. We have a hybrid model, and you can choose to work fully remote, or come to our offices! We let all of our employees choose what’s best for them.
Onfido Culture:
Onfidoers share a set of core values and want to hear from you if you believe in:> Succeeding together; you work collaboratively and put the team first> Taking pride; you care about quality, producing great work and customer / user outcomes> Creating customer buzz; you demonstrate a strong user / customer focus> Learning things & sharing them; you have a natural curiosity and default to sharing knowledge with others> Finding a better way; you’re adept at finding solutions, experimentation and innovating to make things better
Benefits: We’re committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You’ll receive:> 25 days annual leave plus a day off for your Birthday.> Two paid volunteering days per year.*> Bupa Private Medical and Dental Insurance*> Life Assurance (3x Annual Base Salary)*> Pension with The People’s Pension (employer contribution 4% of base salary)*> Generous paid parental leaveFree mental health coaching provided online> Life enrichment allowance of up to £80 per month to use for services including gym, yoga, fitness classes, massages, childcare, and therapy> Dedicated learning opportunities including using tools like Learnably with availability to use for learning resources such as books, coaches, conferences, courses, podcasts, and more> Our open and transparent culture is reflected in our “Better Together” motto and we bring this to life by meeting once a week for our global weekly roundup (OnThursday); holding quarterly team socials, and other company-wide social events> Expense up to £300 (or local equivalent) to purchase workstation setup equipment> The opportunity to become a member of Onfido’s resource groups in order to learn different skills in our belonging groups
*after passing probation
Check out Life at Onfido via our LinkedIn Careers Page!
Onfido is committed to creating a diverse and inclusive work environment. We’re always on the lookout for talented, passionate people and encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion. If you need reasonable accommodation at any point in the application or interview process, please let us know.

Originally posted on Himalayas


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Sr. Product Manager, Senior Product Manager, Product Lifecycle Manager, Senior Product Marketing Manager, Sr. Technical Product Manager, Platform Product Manager, Product Manager 

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