Project Manager, Digital Impl. Services (Costa Rica)

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
Granicus is looking for a Project Manager for our Costa Rica-remote based, Digital Services Implementation Team. As a Project Manager, you’ll be an expert on the govService platform and a key partner in the successful rollout of software implementation projects across the United States. This role is perfect for someone with a passion for helping clients reach their strategic goals. Your role starts at project kick-off by providing the client with a project plan, oversight of discovery, and requirements gathering, and ensuring the client receives the appropriate training for their implementation – where clients are both enabled and encouraged to utilize the system to its fullest potential. You’ll help clients update their processes – often weighing options that test the status quo. You are a highly consultative partner.

What your impact will look like here:

Manage small to large sized client projects and cross-product, platform implementations from start to finish
Create project plans aligned to client implementation goals
Discover and assess client business processes -anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
Steer requirement gathering sessions, both internal and external
Write user stories ensuring acceptance criteria are clearly defined and verify it matches the requirements
Create test plans and facilitate user acceptance testing of custom-built services
Documentation – assist with the creation and maintenance of current and future state process maps, functional requirements, user interface requirements, etc.
Create and maintain project plans, schedules, status reports, and other relevant project documentation
Identify risks and mitigation – as early as possible
Ensure solutions meet business needs and requirements
Prioritize initiatives based on business needs and requirements
Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
Work closely with Process Designers (internal “builders”) to advise on progress and ideate
Serve as an advisor to the client as they improve their online processes – keeping the client experience top-of-mind at every turn

You will love this job if you have / can:

3 – 4 years of experience working in software/tech, specifically around project management, business analysis, consulting, client onboarding and/or training
Know process improvement and how to effectively apply it to the client’s software implementation experience
Strong experience working within an Agile framework
Demonstrate timely and thorough communication of strategy, deliverable status, and results
A proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you
Work with multiple cross-functional teams to build and evaluate business cases to provision product investment results
A relentless obligation to doing the most valuable work first
Excellent communications skills – listening, verbal, and written
Work both alone and as a member of cross-functional teams, some remote
Drive your team’s success
Thrive in a fast-paced, dynamic environment with opposing demands
Value the importance of user experience and have a passion for clients
A Proven track record of developing and maintaining profitable and referenceable client relationships

Security Requirement:

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company’s information security program.
Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Culture

At Granicus and its affiliates, we build transparent, inclusive, and safe spaces for everyone who wants to be a part of our journey. A few culture highlights include –
-Employee Resource Groups to encourage diverse voices
-Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.
-Slack communities focused on wellness, art, furbabies, family, parenting, and more.
-We bring in special guests from time to time to discuss issues that impact our employee population
The Company – Serving the People Who Serve the People
The Granicus team is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.

The Impact

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Originally posted on Himalayas

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