Principal Business Process Consultant, SPM

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The SPM Practitioner will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise in their specialization for both process and technology in a client-consulting environment. They will be capable to deliver end to end solutions for customers addressing requirements for both process design and technical architecture.

What you get to do in this role:

Design, build and deploy business outcome driven solutions focused on designing processes which solve customer problems, are repeatable, accelerate value and employ process best practices and standards
Drives SPM process definition, re-engineering, improvement and gap analysis of current/to-be processes. Identifies solutions from a people, process and technology perspective during workshops with key customer sponsors and stakeholders, generating the required outputs to the level required for the subsequent stages of the engagement
Identifying areas of SPM process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
Managing and communicating SPM process and business requirements ensuring that the proposed solutions meet the customer’s expectations
Provide guidance and deliver successful implementation of the to/be processes in partnership with other members of the project team
Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their SPM processes
Completing, developing and improving required documentation such as process flow diagrams, roles/responsibilities, workshop agendas, presentations, gap analysis reports
Ensuring process related deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes
Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities
Invest and maintain expertise in SPM product process capabilities, features and complimentary processes
Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards
Active participant and contributor and thought leader in Communities of Excellence (in Community) that provides mentoring, implementation support, maturity maps and continual improvements
Build Trust and Establish Thought Leadership through Publication Activities: Knowledge Articles, White Papers, Wiki, Community, Blogs, Templates, Capability Content, etc.
Contribute to the continual improvement of Global Delivery and Practice business processes as well as the maturing of the SPM practice portfolio, capabilities, expertise and best practices.
Provide feedback Loop into BU product teams for continual improvement of product process, OOB capabilities, features and interoperability in consideration of customer needs and requirements
Achieve SPM Practice and Individual KPI’s and Metrics as defined
Juggle multiple and complex projects and initiatives


To be successful in this role you have:

Bachelor’s degree in computer engineering, Information Systems Management or equivalent technical / business qualification through experience
Desired certifications that include:
ServiceNow Administrator
SCRUM, Agile, and/or Scaled Agile
PMP, CAPM or Prince2 Certification

3+ years’ experience with Big 4 (or similar) consulting firms in implementing SPM/APM programs at large customers; or leading SPM/APM programs at large customers. Including tools such as ServiceNow, Planview, Clarity, etc.
Experience with enterprise software implementations for large organizations
Ability to lead project workshops and gather the desired requirements for implementation success
Ability to influence decision-making within customer leadership, at levels of CIO, CFO, VP Finance, IT Directors
Ability to deliver technical guidance to all project stakeholders
Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of ServiceNow departments
Ability to drive deliverables and results, which involve people who do not directly report to you
Strong organizational and time management skillsl
Travel required up to 50%

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

Originally posted on Himalayas


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