Knowledge Management System Administrator

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

About the Role:

In the role of a Knowledge Management System Administrator, you will be instrumental in optimizing the efficiency and effectiveness of the Contact Center. Your responsibilities will include managing and maintaining the customer-facing elements of our knowledge management system. This entails supervising the organization, distribution, and accessibility of knowledge assets to ensure that contact center staff can readily access up-to-date information and resources for delivering exceptional service.

Responsibilities:

Administer and optimize the knowledge management system for efficiency and user-friendliness
Collaborate with subject matter experts to organize and create knowledge resources
Ensure accurate, relevant content aligned with contact center goals
Conduct regular content audits, implement version control, and provide system training
Address user inquiries, troubleshoot issues, and manage access permissions for data security
Monitor system usage, gather analytics, and generate reports for data-driven decision-making
Serve as an SME, collaborating on system enhancements and staying updated on industry best practices

Requirements:

2 or more years in knowledge/content management systems or communications
Technical aptitude and familiarity with knowledge management software
Strong organizational, project management, and communication skills
Attention to detail, commitment to content accuracy, and ability to work independently and in a team
Knowledge of contact center operations

BI-Remote

Benefits & Perks:

Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!

Full-Time Employees working 30+ hours per week are eligible for benefits; interns are not eligible.

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

Originally posted on Himalayas

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