Field Clinical Specialist CP – South Asia

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FIELD CLINICAL SPECIALIST – SOUTH ASIA

POSITION SUMMARY

The primary objective of the Field Clinical Specialist (FCS) is to provide in-house and field-based clinical and technical training/support for medical devices for the assigned countries and therapeutic areas. The candidate will be responsible for training health care professionals in the use of pre and post market medical devices and associated surgical procedures; installing, upgrading, and troubleshooting the Company’s products in the field; programming devices and providing technical expertise in the development of new products. The candidate will perform these duties and develop the necessary training materials in compliance the Company’s policies

ESSENTIAL JOB FUNCTIONS

Surgical case coverage, follow-up support and troubleshooting of the assigned LivaNova Products.
Conducting patient in-services for products
Conducting required training for new and existing investigative centers.
Conducting training of LivaNova employees
Develops, implements, and manages product and system training for all commercial personnel including new hire training, systems training, product launch and ancillary follow-up trainings
Identifying, strategizing and implementing ongoing training needs

Clinical and Technical Support

Represents LivaNova during surgeries, implants, and device programming
Demonstrates expertise in all aspects of implanted medical devices and troubleshooting techniques
Provides support and follow-ups in hospitals and clinics, as specified in study protocols or through commercialization efforts
Receives technical inquiries by telephone. Researches solutions to questions or problems
Provides on-call support as needed for surgeries, reprogramming, troubleshooting, follow-up, etc

Educational/Research Support

Builds professional and technical knowledge by engaging with customers, attending scientific conferences, educational workshops, delivering presentations and training to field personnel and reviewing professional publications
Regularly educates and updates physicians/clinicians and clinic follow-up staff on new product releases of device systems and features, including both hardware and software modifications
Liaison between R&D and physicians to coordinate beta testing– develop protocols and recruit centers
Facilitate submission of research for presentations; work with internal contacts and physicians to prepare scripts, slides, overheads, PowerPoint presentations
Aid physicians with technology – literature searches, engineering, LivaNova technology

Internal Support

Educates and trains LivaNova personnel on technical and clinical matters relating to LivaNova products
Maintain open, effective communication with all LivaNova functions, including Regulatory Assurance, Quality Assurance, and Product Development, as well as with employees
Create and update instructions for use, physician and patient manuals, and other system documentation as required
Generate literature/training materials – create tech memos, facilitate Sales and Marketing personnel with Marketing literature review
Assist sales to identify and target physicians

• Travel may be extensive, up to 80%

KNOWLEDGE, SKILLS & ABILITIES

Candidate must have:

Strong command over English language & ability to communicate effectively with health care professionals
Ability to instruct/coach others on use of products and clinical applications
Strong interpersonal skills and professional demeanor
Effective problem solving and trouble shooting skills

• Excellent organizational skills

• Ability to prioritize under pressure

Solid MS Office skills including PowerPoint, Excel etc.
The ability to manage multiple tasks simultaneously

EDUCATION

Bachelor’s degree in Science/ Perfusion Technology, or a four-year degree with health care/clinical experience. Advanced degree in health sciences or engineering preferred

EXPERIENCE

Must have at least 5 years of Clinical Perfusion experience from a reputed center which should include adult & pediatric perfusion procedures, IABP, ECMO & Autotransfusion.

Experience in Heart & Lung transplants, heart assist devices and providing Surgical assistance will be preferred.

Our commitment to Diversity & Inclusion:

LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.

Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

Background Checks at LivaNova:

Upon successful completion of the hiring process an offer may be extended. Please note, LivaNova reserves the right to conduct background investigations and/or reference checks on all its potential employees, where permitted by local legislation. This offer therefore, is contingent upon a clearance of such a background investigation and/or reference check, and can be rescinded, where permitted by local legislation, based upon data received in the background check and/or refusal to cooperate with or any attempt to affect the results of this check.

Notice to third party agencies:

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Originally posted on Himalayas

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