Disputes Product & Strategy

About ONE

ONE’s mission is simple — financial progress. We’re doing this by creating simple solutions to help our customers save, spend, and grow their money — all in one place.

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.

There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!

The role

The Disputes Product & Strategy role will build and execute our overall strategy for dispute related platforms, tooling, and servicing. This role will impact ONE’s vision by delivering simple, scalable, and customer focused solutions to improve our disputes case management platform as well as improve customer facing and agent facing tooling to reduce regulatory, operational and fraud risks. You will work closely with various product, engineering, fraud, operations, and external vendor teams to plan for and manage integration, testing, and rollout of different features enabling disputes intake, investigations, chargebacks, and resolution across all product offerings at ONE.

This role is responsible for:

Managing disputes strategy and case management systems including associated integrations.

Identifying opportunities, building business cases, and prioritizing disputes related initiatives.

Defining, documenting, and communicating objectives, requirements and constraints for initiatives.

Managing the entire implementation lifecycle through ideation, planning, testing, and execution.

Collaborating with engineers, product managers, compliance, operations, and vendors to improve disputes processing, customer experience, and agent experience.

Automating regulatory and fraud strategy requirements in the platform to reduce risk and improve compliance.

Performing root cause analysis and creating quick workarounds while driving permanent solutions.

Working with internal stakeholders to understand upcoming product launches/changes and potential impacts to dispute processing.

Communicating plans, progress, and decisions to internal stakeholders and executives.

Additional duties as assigned by leadership.

You bring:

5+ years as a product/platform owner in the disputes/fraud/servicing space

Data driven actions and value/effort based prioritization

Working knowledge of regulations impacting disputes work (Reg E and Reg Z)

Working knowledge of Mastercard chargeback process and Nacha ACH returns process

Experience building clear requirements for partner teams and vendors

Comfortable managing competing priorities and urgent requests

Proficiency with SQL or similar programming language for data analytics

Experience with Jira or related project management tools

Pay Transparency

The estimated annual base salary for this position ranges from $120,000 to $135,000. Pay is generally based upon the level, complexity, responsibility, and job duties/requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience. If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits.

What it’s like working @ ONE

Our teams collaborate remotely and in our work spaces in New York (Tribeca), Sacramento, San Francisco, and Miami.

Competitive cash – we don’t discount based on location

Benefits effective on day one

Early access to a high potential, high growth fintech

Generous stock option packages in an early-stage startup

Remote friendly (anywhere in the US) and office friendly – you pick the schedule

Flexible time off programs – vacation, sick, paid parental leave, and paid caregiver leave

401(k) plan with match

Inclusion and Belonging

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact at [email protected].

Leveling Philosophy

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at ONE. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within ONE.

Inclusion & Belonging

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [email protected].

Originally posted on Himalayas

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Dispute Resolution Specialist, Product Strategist, Product Operations, Product Management Consultant 

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