Client Success Specialist – German or French Speaking – (f/m/d)

Anderson Optimization (AO) (by PVCase) is a leading software as a service (SaaS) provider in the renewable energy development industry. We work with top solar, wind, and battery developers across the United States and abroad to efficiently bring more renewable energy onto the power grid. We are scaling rapidly and need the talent to support this growth. Our culture is autonomous with a heavy emphasis on work/life balance.


Position Summary

Our company is seeking to hire an experienced Client Success Specialist to help support our growing client base.

Your responsibilities will include client support tasks such as managing onboarding and implementation for new clients, account management of existing clients, and day-to-day support tasks to maximize our Client Success efficiency. Our team can be remote, but our ideal candidate is located in one of our hubs: Madrid, Barcelona, London, Berlin, Vilnius or Kaunas.

To be successful in this role, you will need to have strong communication and interpersonal skills, good attention to detail, as well as the ability to efficiently complete tasks and thrive in an environment with minimal oversight.

Responsibilities

Help spearhead implementing Anderson Optimization in new markets in Europe
Perform new client onboarding tasks such as kick off call, software training, account creation, data integration
Build product expertise to help consult with clients on workflows/make recommendations based on client needs
Help serve as the voice of the customer through surfacing client feedback and pain points and by creating bug and feature request tickets.
Build relationships with clients and ensure they are seeing value through quarterly business reviews, issue management, etc
Manage renewals and expansion opportunities
Provide support to clients, including fielding basic client emails, questions, and managing communications using Zendesk
Write user documentation as the platform is updated and ‘Release Notes’ for new version releases

Requirements

To be successful in this role, you will need:

3+ years of experience in a customer-facing role within a SaaS business (Customer success, account management, etc.)
Excellent verbal and written communication skills in English as well as one or more of French or German (C1 or C2)
Strong attention to detail and be a quick and proactive learner with a hands-on mentality
Bias for action and strong customer focus
Creative problem-solver with consultative account management approach
Detail-oriented task management skills and ability to stay organized and prioritize across a wide variety of tasks and initiatives
Strong experience retaining and expanding accounts
Builds relationships effectively with internal and external stakeholders
Comfort navigating software and new technology
Ability to work effectively with different internal teams and clients in a decentralized team environment
Ability to organize and prioritize across a wide variety of tasks and initiatives
The desire to work in a small and growing team
Experience in renewable energy or GIS preferred, but not required

Come join our growing team to make a difference in accelerating the deployment of renewable energy.

Benefits

Salary range is based on years of experience, experience in industry, and relevant skill set
Employee Stock Option Plan (ESOP)
Flex benefit package through Benme.io
Annual Mental health budget
1 (one) additional paid vacation day per year:

for non-smokers
for your birthday
after each Covid-19 shot
for wellbeing

3 (three) paid leave days per year for volunteering
3 (three) paid leave bereavement days
100% paid sick leaves for the first 2 days
Flexible working hours and remote work possibilities
Workation policy
Company events and teambuilding
PVcase merchandise
B-day, Christmas and PVcase anniversary presents

Originally posted on Himalayas

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Customer Success Specialist, Client Success Manager, Customer Success Agent, Customer Success Manager, Customer Success Coordinator, Customer Success Professional, Customer Success Executive 

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