Client Services Specialist

sFOX is a full-service prime dealer uniting liquidity from over 30 exchanges and OTC desks in one easy-to-manage platform. sFOX’s platform provides traders with best execution services from a single account, a single counterparty, and a single workflow — giving traders greater capital efficiency. Its smart order router algorithmically routes traders to the most competitive prices worldwide, reducing slippage and improving trade performance across immense scale. 

sFOX is committed to the highest standards of investor protection and reliability. The platform is SOC 2 certified and provides access to the market 24/7 with 99.99% uptime. Founded in 2014, the company is backed by Social Capital, Digital Currency Group, Khosla Ventures, DHVC, Haystack, Blockchain Capital, Y Combinator, and executives from PayPal and Airbnb.

We’re on a mission to open the world’s financial markets to everyone and we’re looking for exceptional talent to join our rapidly growing team.

About the Position

Our Client Services Specialists (“CSS”) serve as the primary point of contact for customers. They are sFOX’s voice to the client and provide the connection between our Sales, Compliance, and Operations teams. Our CSSs possess a «second-to-none» work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the client’s needs and exceed expectations, our Customer Success is critical to the success of helping maintain sFOX’s exemplary customer brand.

What You’ll Do

Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needsThrough demonstrated effective listening, can analyze customer problems and provide information and solutions in a timely and efficient mannerCommunicate with customers directly over the phone or email to identify potential fraudThoroughly account information as part of client onboardingWork efficiently and effectively, both as a team and independently, documenting request outcomes for accurate tracking and analysisDevelop and maintain positive customer relations and coordinates with other departments within the company to ensure customer requests and questions are handled appropriately and in a timely mannerUtilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problemsEmploys strong interpersonal skills to handle difficult calls courteously and professionally

Qualifications

2+ years of experience providing customer service through phone, email, and chatAbility to handle time sensitive client inquiries with a sense of urgency and careExceptional oral and written communication skillsAbility to communicate and collaborate with cross-functional teamsStrong organizational and problem solving skills

Not Required, but Nice to Have

Strong knowledge of ExcelKnowledge or experience with AML compliance regulationsExperience in a trading firm, payment processing, bitcoin / crypto currency is a plus

sFOX is committed to diversity in its workforce and is proud to be an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.

Apply: Leer más

Comparte:
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
post
Categorías
Competencias
Empleabilidad
Empleo

Recibe las nuevas ofertas de trabajo

Accede a herramientas de Empleabilidad TOP

Te enviaremos las herramientas I.A. a tu correo (para optimizar tu CV, Networking, LinkedIn y más)