Account Manager – Costa Rica

About Your Role:
The Account Manager role works within the post-sales team to manage the commercial relationship between Sendoso and its largest cohort of customers. AMs leverage account mapping, relationship building, and project management skills to drive great mutual outcomes for Sendoso and our customers.

Who You Are

You are a motivated seller with a proven ability to create lasting customer relationships that deliver on desired outcomes.
An effective internal and external communicator, with an ability to manage available resources to ensure the best possible outcome for both Sendoso and our customers.
Skilled at handling high volume of both renewals and expansion opportunities
Create and build commercial offers for existing customers
Negotiate terms, pricing, and packaging to maximize retention
Communicate value to all Sendoso users, from end users to VP+
Collaborate with other account team members, including Customer Success, Campaign Services, Support, Onboarding, Customer Marketing etc.
Provide best practices for stakeholders across sales, marketing, customer success, recruiting, and HR.

Your Typical Day

Using a consultative approach to offer unique perspectives on each customer’s business.
Executing Sendoso’s sales and renewal processes to guide customers through evaluations.
Communicating value to all Sendoso users, from end users to decision-makers.
Collaborating with other account team members, including Customer Success, Send Curation, Support, Onboarding, etc.
Providing best practices for stakeholders across sales, marketing, customer success, recruiting, and HR.
Mapping accounts to understand areas of opportunity and strategically executing account plans.

Experience:

3+ years of B2B SaaS Sales/ Account Management experience, selling to other SaaS companies
A track record of high sales performance – exceeding quotas, winning sales awards, etc
Experience in managing complex sales cycles and demonstrated ownership of territory and account management
An interest in technology – and the science and art of sales and marketing
Experience in a startup environment is strongly preferred
Experience managing commercial work (sales, renewals, etc.) in Salesforce

Bonus Points If…

You have in-depth knowledge of Account-Based Marketing and the Martech space.
Familiar with Catalyst and other Customer Success Platforms
Experience leveraging a sales methodology (eg: SPICED, MEDDIC, BANT, etc)

What We Believe:

Conquer Giants! We get things done. Moxie is in our DNA, and we’re breaking down the barriers that separate the world.
One Team! Everyone belongs here, and whether it is your first day or you’re the CEO, your voice and ideas matter to us.
Relationships Matter! It’s a cluttered, digital world out there, but our connections are real. We’re all humans, so we treat each other and our customers like humans too.
Reinvent! Forget thinking big. We think meteorically by redefining what’s possible and shaping the future of human connections.

What You’ll Love:

Comprehensive Medical Plans plans – we’ve got you covered
Take-What-You-Need Time Off
Vacation Bonuses 2X/Year
401K Plan
FSA Plan
Employer-paid membership to One Medical
Volunteer Time Off
Birthday Time Off
Generous parental leave benefits for both birthing and non-birthing parents
Access to Employee Assistance Programs (EAPs)
Fitness discounts through ClassPass
End-to-end family planning discounts through KindBody
Discounted pet insurance through PetPlan
Free and discounted legal benefits through Rocket Lawyer
Financial wellness benefits through SoFi
Team Outings

How We work
• We work sane, sustainable and flexible working hours.• We offer “take what you need” PTO, and have a genuine, supportive culture around work life balance and boundaries. • We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.• Some of us work near or in corporate offices (pandemic permitting) but many of us work remotely full time. • You are empowered to choose the environment that maximizes your happiness, engagement and ability to reach our shared goals.• We provide comprehensive benefits to reward and support our employees.
Who We Are
Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics.Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.
We are unable to hire in the following states at this time: HI
Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.

Originally posted on Himalayas

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Account Manager, Account Management Coordinator, Account Director 

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